MAINTENANCE SERVICE

MAINTENANCE SERVICE
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We, HI’s engineering team, provide full support on our machines during warranty period – it is our primary duty and we do it unconditionally and impeccably. That is why each of our projects ends not with the assembly and commissioning of our equipment, but two years later – with the expiration of the warranty period. Following this philosophy, we receive the highest rating by our clients for proven professionalism.

Reasonable use of machinery extends far beyond warranty period and we know that the better they are maintained the longer they will serve you.

Post-warranty maintenance is a reasonable and forward-looking option to invest in the future of your devices.

DID YOU KNOW
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The hi-end devices (as the ones we proivde) usually do not need further care for years of seamless service. But also, true enough, incidents occur – often provoked by external factors. We strongly recommend you to pay the needed attention to your machinery. That is the right way to cap as much as possible the risks and to make sure you are getting the maximum from them.
Even better is if you rely on professionals to do that job.

Maintenance packs for Diesel PowerGens
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At the moment, we are managing the maintenance of a significant number of machines. We have clients with one and other with twenty and more machines, but they all have one common sense – they’ve made reasonable decision to preserve their investment. If you own a machine reaching end of warranty period or you need the services listed below, even if your machine is still under warranty – please, contact us. Our services cover all types of machines, regardless of power output (from 10kVa to 2+MW), regardless of brand and supplier. No matter where they are situated in Bulgaria.

You can rely on us.

Check out our packages and call us. We will give you professional advice and we will prepare a package for you that best suits your needs!

What we promise we are doing for you:

Regular checks:
Full diagnostics
Training of client’s person in charge
Consumables changes:
Oil, filters, antifreeze
Cleaning of the generator and refueling
Emergency cases:
Support over phone
Emergency cases:
Action on-field

Once a year
Regular use of generator
Once a year
Once a year
09:00-18:00 in working days

Spring and autumn
Regular use of generator
Emergency cases reaction
According to the planned use of generator
According to the planned use of generator
09:00-18:00 in working days
Within 48 hours

Each season (4 times)
Regular use of generator
Emergency cases reaction
Always when needed
According to the planned use of generator
24/7, 365 days a year
Within 8 hours

*Standard price. Price is also function of the type, model and location of the device.

We also offer tailor-made solutions to suit best your needs.

What we promise we are doing for you:

Regular checks:
Full diagnostics - Once a year
Training of client’s person in charge: Regular use of generator
Consumables changes:
Oil, filters, antifreeze - Once a year
Cleaning of the generator and refueling Once a year
Emergency cases:
Support over phone 09:00-18:00 in working days
Emergency cases:
Action on-field - not included

Regular checks:
Full diagnostics - Spring and autumn
Training of client’s person in charge:
Regular use of generator -
Emergency cases reaction
Consumables changes:
Oil, filters, antifreeze -
According to the planned use of generator
Cleaning of the generator and refueling: According to the planned use of generator
Emergency cases:
Support over phone
09:00-18:00 in working days
Emergency cases:
Action on-field Within 48 hours

Regular checks:
Full diagnostics - Each season (4 times)
Training of client’s person in charge:
Regular use of generator -
Emergency cases reaction
Consumables changes:
Oil, filters, antifreeze -
Always when needed
Cleaning of the generator and refueling: According to the planned use of generator
Emergency cases:
Support over phone
24/7, 365 days a year
Emergency cases:
Action on-field Within 8 hours

*Standard price. Price is also function of the type, model and location of the device.

We also offer tailor-made solutions to suit best your needs.

You have questions, are you unsure of your choice? Or you are ready to order – please, call us!

+359 878 794 722

Maintenance packs for UPS devices

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At the moment, we are managing the maintenance of a significant number of UPS devices. We have clients putting their trust on us for various in number and models devices we put efforts on daily basis to have this trust justified.

You can rely on us.

Check out our packages and call us. We will give you professional advice and we will prepare a package for you that best suits your needs!

What we promise we are doing for you:

Diagnostics and physical checks of the capacity of the batteries
Check and analysis of events log
Tuning and technical consultations
Physical cleaning of the devices
Emergency cases:
Support over phone:
Emergency cases:
Action on-field:
Bridge device (up to 20kVA)

Once a year
Support over phone
Once a year
Once a year
09:00-18:00 in working days
Within 48 hours

Twice a year
On-field check
Twice a year
Twice a year
24/7, 365 days a year
Within 8 hours
Bridge UPS device for the repair term

*Standard price. Price is also function of the type, model and location of the device.

We also offer tailor-made solutions to suit best your needs.

What we promise we are doing for you:

Diagnostics and physical checks of the capacity of the batteries
Once a year
Check and analysis of events log:
Support over phone
Tuning and technical consultations: Once a year
Physical cleaning of the devices: Once a year
Emergency cases:
Support over phone: 09:00-18:00 in working days
Emergency cases:
Action on-field Within 48 hours
Bridge device (up to 20kVA): Not supported

Diagnostics and physical checks of the capacity of the batteries
Twice a year
Check and analysis of events log:
On-field check
Tuning and technical consultations: Twice a year
Physical cleaning of the devices: Twice a year
Emergency cases:
Support over phone: 24/7, 365 days a year
Emergency cases:
Action on-field Within 8 hours
Bridge UPS device for the repair term

*Standard price. Price is also function of the type, model and location of the device.

We also offer tailor-made solutions to suit best your needs.

You have questions, are you unsure of your choice? Or you are ready to order – please, call us!

+359 878 794 722

For detailed technical information and catalogues, please, visit our TECHPORTAL.

TECHPORTAL